Bad Sales Habit

9 Bad Sales Habits Every Rep Should Avoid

Succeeding in sales is all about developing the right habits. But not all habits are sales-generating.

The industry has changed a lot in recent decades, moving towards a consultative approach. Now, some once-hallowed practices will actively hinder your ability to connect with prospective customers and close deals.

If you’re still doing these things, you’re not offering real value to your customers:

1) Trying to sell to everyone.

Once, the sales profession emphasized making as many calls as possible in the hopes that at least a few will pan out. But that’s neither an effective approach nor an efficient use of your time.

Sales pitches are most likely to land when they’re targeted appropriately. Instead of prospecting indiscriminately, familiarize yourself with buyer personas. Only target companies that are good fits for what you’re selling. Start with identifying what is a qualified lead. Not everyone you think is a prospect and you might end up just wasting your time selling to wrong people.

2) Sending non-personalized sales emails.

As you know from your own inbox, email overload is real. Most people receive 90 business-related emails per day. With so many emails to get through, people are looking for any reason to click “delete,” including sales emails that are obviously from a template.

Although sending a template email may be quick, it’s not likely to lead to any conversions. The more personalization you give each email, the greater the chance you have of actually getting a reply. HubSpot conducted a study that demonstrates the effects of personalization. Low-personalization emails only have a .006% chance of receiving a response. By adding some personalization, response rate goes up to .27%, while highly personalized emails have a .86% response rate.

So by adding just a little personalization to your emails, you can increase your response rate more than four times.

3) Making phone calls without doing sufficient research.

If you’re asking customers questions that can be easily researched, you’re wasting both your time and theirs. No one wants to sacrifice part of their their day to field a sales call that’s obviously scripted and uninformed.

Before getting on the phone for that first call, research the company and your contact person. Use this information to inform your approach. By asking customized question, you’re proving your value as a consultative partner.

4) Using BANT.

Since the 1960s, BANT has been a fixture of sales process. BANT, which stands for Budget, Authority, Need, and Time, is a tool for qualifying prospects. The problem is that the technique is entirely focused on the seller’s needs. Salespeople who use BANT are essentially asking prospects to answer a bunch of questions in order to assess whether the prospect is worth the salesperson’s time. But prospects themselves don’t get much out of the whole process.

Ultimately, BANT doesn’t even work well for salespeople, either. The method can lead to disqualifying lead prospects, and wastes time that could be better spent demonstrating value to the prospect.

Every part of the BANT formula is flawed:

  • Budget: When prospects see value in a product, they will find a budget for it. But asking them to identify a budget before proving value is premature. It’s especially useless when the product you’re selling is new and innovative. Maybe the customer doesn’t have a budget carved out for your solution yet, but that can change once you demonstrate value.
  • Authority: The idea behind the Authority component in BANT is to discern whether the person you’re talking to has the power to make a purchase. But that’s not applicable in today’s sales environment. According to recent research, the average number of decision-makers involved in a single B2B purchase is 6.8. These decision-makers are typically quite diverse in terms of role; you’re not going to be talking to one person who has the authority to make a purchase single-handedly. Your job is to reach out to the six or seven people (or more) people who might be involved in a purchase decision.
  • Need: As with budget, qualifying prospects based on need is backwards. As a salesperson, you must show prospects why the need for your solution exists. They might not recognize that the need exists until further conversation.
  • Timing: The timeframe for purchase can change rapidly based on the buyer’s perceptions of need. It’s not productive to assume that a prospect isn’t a good fit just because their stated timeline is further out than you’d prefer.

The sales process–including qualification–should be customer-focused. Their needs, not yours, are paramount.

5) Repeating people’s names constantly.

Some salespeople like to repeat prospects’ names constantly, perhaps as an attempt to prove that they actually know the right names. But this is cheesy and impedes real, unfiltered conversation.

In your conversations with colleagues and friends, you don’t constantly say, “So Mary, what do you think?” Don’t do this to your prospects.

6) Pretending to know everything.

No one knows everything. Customers can sense when you’re evading questions or fabricating answers. When a prospect asks you something you don’t know:

  • Say “I don’t. But I will look into it and get back to you as soon as possible.” That helps establish you as trustworthy.
  • Refer the prospect to someone who you think knows the answer.
  • You can also say you’ll send an email after to address his/her questions.

Don’t just answer something you are unsure of, you might destroy your credibility.

7) Sending follow-up emails that are just asking for a status update.

It’s tempting to send emails that are “just checking in.” But if you’re doing this, you’re just adding email to the inbox without providing any value in return.

At every contact point with your prospects, you should be adding value. Link to a piece of content, offer new information, and answer questions. Don’t just “check in.”

8) Giving up on a deal too soon.

Most B2B sales, especially large ones, take time. Expect to speak with multiple people and go through administrative processes before closing a deal. 

Be persistent. As they say, patience, persistence, and perspiration is the best combination for success. And success doesn’t happen overnight. There are some deals that will take longer than usual but the work you’re putting in will eventually pay off.

9) Asking people to print and sign PDFs.

It’s not reasonable to expect customers to deal with all the pains of printing, signing, and scanning contracts. Invest in a tool that enables contracts to be signed digitally. Few examples are:

Using tools like this will demonstrate professionalism and it also speeds up your sales process by allowing you to close deals more quickly.

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James Meincke

Director of Marketing @ CloserIQ. Previously Recruiter @ ManpowerGroup & Freelance Social Media Strategist. University of Wisconsin Journalism & Strategic Communication Grad.