We recently evaluated the major US tech markets for Sales Development talent as we are considering where to expand our service coverage in coming years. SDRs are the foundation of modern sales organizations and for us, a leading indicator of where the sales talent market is headed.
Most modern sales teams are using LinkedIn for prospecting and social selling so it seemed reasonable to base our analysis on LinkedIn data. While not perfect, it should give us a relative sense of current state. In this article, we’ll run you through some interesting insights we found.
What is Sales Development
The Sales Development business unit connects the marketing and sales funnel. The roots of this role traces back to Oracle in the 1980s with more recent popular works like Predictable Revenue and The Sales Development Playbook bringing it into the broader attention of high growth B2B tech companies.
Originally, the most common job title for this role was Sales Development Representative (SDR). Over the years, several other variants has popped up like Business Development Representative (BDR), Account Development Representative (ADR), etc. For the purpose of this article we’ll refer to it as XDR’s since the first word of the title can be interchangeable.
The role of an XDR is to identify, connect, and qualify leads for the sales team. In some organizations, XDRs will connect the prospective buyer to a sales person on their as soon as there is any indicator of buyer interest (ex. a positive email response) while at other organizations, XDRs will conduct a discovery call to qualify the prospect before setting up a meeting with the sales person.
XDRs tend to be recent college graduates who wants to become a sales person and is willing to put in the hard work (often times performing repetitive tasks) to learn the top of the sales funnel and get a chance to rise to a more lucrative position of closing deals. As such, XDRs are kind of like sales people in training and is a great entry point into tech sales.
While titles don’t mean much at startups, it does help clarify the role to prospective customers and candidates you’re looking to attract. We thought it’d be helpful to take a quick look at what companies are doing.
On LinkedIn, there is currently over 75,000 people with a variant of the modern sales development title. BDR (Business Development Representative) has actually become the most popular title accounting for approximately 56% of total with SDR second at 32% (see table below). The less popular variants of ADR and MDR accounted for 7% and 5% respectively. There is a long tail of other variants (startups can get overly creative with titles) but we left those out below for simplicity.
|Title on LinkedIn||Global||US||US Share of World||Title Share of XDR|
|Business Development Representative||43,831||30,722||70%||56%|
|Sales Development Representative||23,511||17,515||74%||32%|
|Account Development Representative||4,859||3,626||75%||7%|
|Market Development Representative||3348||2,621||78%||5%|
XDR Titles for Top 3 US Markets
Within geographies, we found there were some interesting differences in which version of XDR title was prevalent. Looking just at the top three major markets, the SDR title is more popular in San Francisco but actually less popular than BDR in Boston and NYC.
|San Francisco Bay Area||33%||56%||8%||3%|
|Greater Boston Area||69%||25%||5%||1%|
|Greater New York City Area||55%||36%||7%||3%|
Anecdotally, some sales leaders tell us they prefer BDR over SDR as it sounds more consultative in certain industries. While there are arguments to be made around industry norms and ultimately what you’re trying to optimize for, it probably is worth you checking your local market data to ensure your job titles are SEO friendly for potential applicants.
XDR Market Breakdown & Turnover
In looking at the top XDR markets in the US, it was clear that the lionshare of talent was concentrated within a few not-surprising cities (SF, NYC, Boston, Chicago, etc.) but we’re particularly interested in tracking future trends given the growth of many emerging tech hubs in the US.
We also looked at turnover data on LinkedIn. While the % change jos in last 90 days includes both promotions and employee turnover, it’s a great proxy on the speed in which you need you figure out your XDR career ladder (or someone else will!).
The average of the top 5 markets was 17% turnover in last 90 days or 68% annualized in XDR’s on LinkedIn who changed jobs (internal or external). This is a very crude number as it doesn’t account for seasonality or corner cases but it certainly doesn’t feel far from the reality in our experience building XDR teams for startups.
|Market||XDR Employee Estimates||% Changed jobs in last 90 days|
|San Francisco Bay Area||6,151||19.1%|
|Greater Boston Area||4,922||15.4%|
|Greater New York City Area||3,300||16.3%|
|Greater Chicago Area||2,780||18.2%|
|Austin, Texas Area||1,739||14.6%|
|Greater Seattle Area||1,562||16.8%|
|Greater Los Angelos Area||1,557||14.9%|
|Greater Denver Area||1,500||16.5%|
|Phoenix, Arizona Area||845||9.5%|
|Greater Salt Lake City Area||801||13.0%|
As many companies are looking to plan their XDR hiring plans for 2018, it’s important to confront the challenges of attracting and retaining your talent. Putting together the right job description, creating a diligent interview process, and building the right onboarding process and career ladders are just a few things you can do to fight the macro challenges of XDR turnover.
Founder & CEO of CloserIQ. Previously Sales Strategy & Management @ZocDoc, Head of Analytics @PayPerks and Trading Strategist @Bridgewater Associates. MIT Bachelor’s & Master’s in Computer Science. CFA Charterholder.